Responsible Gambling at Grabet

Grabet treats responsible gambling as a shared commitment between the platform and each player. We provide tools, information, account controls, and support pathways; players should use those resources honestly and make decisions based on their own financial and personal circumstances. Responsible gambling means treating every stake as an entertainment expense that may be lost.

Casino games, slots, live football markets, EPL fixtures, Liga Super Malaysia matches, and UFC betting all involve uncertainty. No strategy, betting pattern, or previous result can guarantee a future win. Responsible gambling therefore begins with accepting that losses are a normal possible outcome and that gambling should never be used as an income source, savings plan, or method of paying debts.

Grabet is intended exclusively for adults aged 21 and above. Anyone under 21 must not register, deposit, use another person's account, or participate in any gambling activity on the platform. Age verification and identity checks may be required before account functions or withdrawals become available.

Adults sharing a home with younger people should keep account credentials private, avoid saving passwords on shared devices, and sign out after every session. Payment details for Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, or Hong Leong should also be protected. Responsible gambling includes preventing unauthorised access by family members, friends, and minors.

If you believe a person under 21 has accessed Grabet, contact customer support immediately. The account may be restricted while the matter is reviewed. Protecting younger people is a central part of the Grabet responsible gambling policy.

Gambling behaviour can change gradually. A player may begin with occasional entertainment and later find that sessions are longer, deposits are larger, or losses affect everyday life. Recognising the signs early allows responsible gambling action to be taken before the situation becomes more difficult.

• Spending more time or money on gambling than originally planned.
• Increasing stakes to recover losses or chasing a previous result.
• Borrowing money, using essential household funds, or delaying bills to gamble.
• Hiding deposits, losses, or session activity from a partner, friend, or family member.
• Feeling anxious, restless, angry, or unable to concentrate when not gambling.
• Allowing gambling to interfere with work, sleep, studies, health, or relationships.
• Believing a win is “due” after a series of losses.
• Using gambling to escape stress, loneliness, sadness, or financial pressure.

Experiencing one or more warning signs does not require a label or diagnosis. It does mean that a pause, lower limits, self-exclusion, or a conversation with an independent support service may be appropriate. Responsible gambling is easier when concerns are addressed early.

A responsible gambling budget should be set before opening a game or viewing sports odds. Choose a fixed amount in MYR that can be lost without affecting daily life. Setting a limit while calm is more reliable than making another decision after a near win, a losing football bet, or an emotional live casino session.

Deposit limits can place a practical boundary around spending. Players should choose a conservative daily, weekly, or monthly amount rather than treating the limit as a target. If an RM50 budget is appropriate, there is no obligation to spend the full RM50. Reducing a limit should take effect as promptly as practicable, while an increase may be subject to a cooling period.

Time controls are equally important. Decide when a session will end, use reminders, and take regular breaks. Avoid gambling when tired, upset, under the influence of alcohol, or distracted. Keeping separate records of deposits and withdrawals can also provide a clearer view than focusing only on individual wins.

• Set the amount first: decide the maximum affordable entertainment cost.
• Set the finish time: stop when the planned session ends, regardless of results.
• Never chase losses: a larger next bet does not reverse an earlier outcome.
• Keep perspective: gambling should remain one activity among many.

A cooling-off period is suitable when a player wants a temporary break. During that period, access to gambling functions may be restricted. A break can be used to review finances, discuss concerns with someone trusted, and decide whether stronger responsible gambling controls are needed.

Self-exclusion is a firmer measure for players who believe they should not gamble for an extended period. Once applied, Grabet will take reasonable steps to prevent access for the selected duration. A request should not be made lightly, as early cancellation may not be available. Creating another account or using someone else's details to bypass self-exclusion is prohibited.

During self-exclusion, players should also remove gambling applications, turn off promotional notifications, ask financial providers about available transaction controls, and avoid environments that encourage betting. Self-exclusion works best as part of a broader responsible gambling plan supported by family, friends, or an independent counsellor.

A written plan makes responsible gambling decisions easier to follow. Keep the plan simple, realistic, and visible. Review it whenever your income, commitments, health, or gambling habits change.

Responsible gambling support is available, and asking for help is a practical step rather than a failure. If gambling is affecting finances, wellbeing, work, or relationships, speak with someone you trust and consider professional support. The resources below are displayed as plain text so players can choose the most suitable contact method independently.

If you or another person is in immediate danger, contact Malaysian emergency services by calling 999. Grabet support can assist with account controls but does not replace emergency, medical, financial, or professional counselling services.

Gambling harm can affect an entire household. If you are concerned about someone, choose a calm time to speak, describe specific behaviour without blame, and listen carefully. Avoid lending money for gambling or paying losses without a wider financial plan, as this may unintentionally allow the behaviour to continue.

Encourage the person to use responsible gambling limits, take a break, request self-exclusion, and contact independent support. Protect shared money by reviewing household access to bank accounts and e-wallets. Family members may also benefit from speaking with a counsellor or support organisation for guidance on boundaries and personal wellbeing.

Grabet continues to review its responsible gambling information, controls, age-verification processes, staff guidance, and player communications. Where activity suggests possible harm, account checks or proportionate restrictions may be applied. These steps support player welfare and platform integrity.

No tool can replace personal decisions, but clear controls can make those decisions easier to follow. Players should review limits regularly and act quickly when gambling no longer feels controlled. The safest responsible gambling decision may sometimes be not to gamble at all.