Terms & Conditions — Grabet

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Grabet ("Grabet", "we", "us", or "our"), governing your access to and use of the Grabet online gambling platform accessible at https://grabet.cam ("Platform"), including all associated services, features, content, mobile applications, and functionality.

Grabet operates an online casino and sports betting platform that is accessible to eligible users, including players located in Malaysia. Our Platform is provided entirely in English and all financial transactions are conducted in Malaysian Ringgit (MYR) via locally verified payment channels.

By accessing the Platform, registering an account, or placing any wager or bet, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, along with our Privacy Policy and Responsible Gambling Policy, which are incorporated into these Terms by reference.

For the purposes of these Terms, the following definitions shall apply:

• "Account" means the registered user account you create on the Grabet Platform to access services.
• "Balance" means the total sum of funds held in your Account at any given time, denominated in Malaysian Ringgit (MYR).
• "Bet" or "Wager" means any real-money stake placed on a game, event, or outcome made available through the Platform.
• "Bonus" means any promotional credits, free bets, cashback offers, or other incentives credited to your Account subject to applicable wagering requirements.
• "Deposit" means any transfer of real money funds into your Account via approved payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, or direct bank transfer.
• "KYC" means Know Your Customer — the identity verification process Grabet conducts to confirm your identity, age, and payment ownership.
• "Platform" means the Grabet website accessible at https://grabet.cam and any associated mobile applications or services.
• "Prohibited Jurisdiction" means any country or territory in which access to and use of online gambling services of the type offered by Grabet is illegal or restricted by law.
• "Responsible Gambling Tools" means the deposit limit, loss limit, session limit, cooling-off period, and self-exclusion features available in your Account settings.
• "Withdrawal" means a request by you to transfer funds from your Account Balance to your nominated payment method.

To register and maintain an Account on the Grabet Platform, you must satisfy all of the following eligibility requirements at all times:

• You are at least 21 years of age. Grabet does not permit any person under the age of 21 to register, deposit, wager, or otherwise use the Platform. This age minimum reflects the standard applied by internationally licensed gambling operators for casino-style and sports betting activity.
• You are accessing the Platform from a jurisdiction in which online gambling is not prohibited by applicable law. It is your sole responsibility to determine the legality of online gambling in your jurisdiction before using the Platform.
• You are registering and using the Platform in your own personal capacity and not on behalf of any third party.
• You are not the subject of any current or prior self-exclusion order issued by Grabet or any recognised responsible gambling scheme.
• You have not previously had an Account terminated by Grabet for breach of these Terms.
• You are not a current or former employee, officer, director, contractor, or agent of Grabet, nor an immediate family member of such a person.

Each eligible individual may hold only one (1) Account on the Grabet Platform. Creating multiple accounts (whether under the same identity or different identities) is strictly prohibited and will result in all associated accounts being suspended and any balances being forfeited.

When registering, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and phone number. You are under an ongoing obligation to keep this information up to date. Grabet reserves the right to request supporting documentation to verify any information provided.

You are solely responsible for:

• Maintaining the strict confidentiality of your username, password, and any two-factor authentication credentials associated with your Account.
• All activity conducted through your Account, regardless of whether you authorised it or not.
• Notifying Grabet's customer support team immediately if you suspect any unauthorised access to your Account.

All Account Deposits must be made using payment methods registered in your own name. Grabet does not accept deposits from third-party payment sources. Accepted deposit methods include:

• E-Wallets: Touch 'n Go eWallet, Boost, GrabPay
• Bank Transfers via DuitNow & FPX: Maybank, CIMB, Public Bank, RHB, Hong Leong, AmBank, Bank Islam, and other participating Malaysian banks
• Direct Bank Transfer: Available to all major Malaysian bank accounts

All deposits are processed in Malaysian Ringgit (MYR). The minimum deposit amount is RM10. There is no standard maximum, though individual payment provider limits may apply. Grabet does not charge deposit processing fees, though your bank or e-wallet provider may apply their own transaction charges.

Grabet reserves the right to conduct enhanced due diligence on large or unusual deposits. You may be required to provide source-of-funds documentation for deposits that trigger our internal transaction monitoring thresholds.

Withdrawal requests can only be made to payment methods registered in your own name and that match the methods used for your most recent deposit where technically feasible. This requirement exists as an anti-money laundering safeguard and cannot be waived.

Grabet processes withdrawals according to the following target timeframes:

• E-Wallets (Touch 'n Go eWallet, Boost, GrabPay): Typically processed within 5 minutes during operational hours (9am – 2am MYT).
• DuitNow / FPX: Typically processed within 5–15 minutes during operational hours.
• Direct Bank Transfer: Typically processed within 15–60 minutes during operational hours.

The minimum withdrawal amount is RM30. Grabet does not charge withdrawal fees, though your payment provider may impose their own transaction charges. All withdrawal requests are subject to KYC verification being fully completed on your Account.

Grabet may from time to time offer promotional bonuses, free bets, cashback offers, referral rewards, and other incentives to eligible Account holders. All bonuses are subject to specific terms and conditions that will be communicated at the time the offer is made, including but not limited to:

• Wagering Requirements: A specified multiple of the bonus amount (and in some cases the deposit amount) must be wagered before any bonus-derived winnings can be withdrawn.
• Game Contribution Rates: Different game types may contribute at different rates toward satisfying wagering requirements. Slots typically contribute at 100%; live casino and sports bets may contribute at a lower rate.
• Validity Period: Bonuses and their associated wagering requirements must be satisfied within a specified time period, after which unused bonus funds will expire.
• Maximum Bet Restriction: While a bonus is active, a maximum per-bet or per-spin limit applies. Bets exceeding this limit during a bonus period may result in forfeiture of the bonus and any winnings derived from it.
• Eligibility: Bonuses are intended for personal recreational use only. Abuse of bonus terms, including but not limited to coordinated redemption schemes, low-risk hedging strategies, or use of multiple accounts, will result in bonus forfeiture and may lead to Account suspension.

Grabet reserves the right to amend, withdraw, or modify any promotional offer at any time. Players in receipt of a bonus that is subsequently modified will be notified of the change and given a reasonable period to decide whether to continue under the revised terms.

All bets placed on the Grabet Platform are subject to the specific rules applicable to the game or event in question. In the event of any conflict between general terms and game-specific rules, the game-specific rules shall prevail.

• Bets are only valid once confirmed by the Platform and a confirmation reference has been issued. Bets placed during connectivity issues or system errors may be voided at Grabet's discretion.
• In the event of a manifest error in odds — including pricing errors caused by technical faults, third-party data feed errors, or human input mistakes — Grabet reserves the right to void affected bets and return stakes to the relevant Accounts.
• For sports betting, if an event is abandoned, postponed, or cancelled, applicable void rules will be applied in accordance with the specific sport's rules communicated at the time of bet placement.
• Live (in-play) betting markets may be suspended at any time without prior notice. Bets submitted during a suspension window will not be accepted.
• Grabet uses certified Random Number Generator (RNG) technology for all casino, slot, and instant game outcomes. All RNG systems are independently tested to confirm statistical randomness and fairness.

The following conduct is strictly prohibited on the Grabet Platform. Breach of any prohibition in this clause may result in immediate Account suspension, forfeiture of balances, and referral to relevant authorities:

• Opening, operating, or benefiting from more than one Account on the Platform.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using or attempting to use the Platform while under the age of 21.
• Using software, bots, scripts, artificial intelligence systems, or any other automated tools to interact with the Platform in a manner that confers an unfair advantage.
• Exploiting software bugs, vulnerabilities, or technical errors in the Platform for financial gain. All such instances must be reported to Grabet support immediately.
• Engaging in any form of collusion, match-fixing, or insider information trading in connection with sports betting markets.
• Money laundering, or any attempt to use the Platform to convert, transfer, or obscure the proceeds of criminal activity.
• Using payment methods that are not registered in your own name, or processing transactions on behalf of third parties.
• Engaging in systematic abuse of bonuses, promotions, or referral programmes in a manner that constitutes exploitation rather than genuine recreational use.

Grabet is committed to promoting responsible gambling practices among all users. We provide a range of tools to help players maintain control of their gambling activity, all accessible directly from your Account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your total funding.
• Loss Limits: Define maximum acceptable losses within a specified period.
• Session Time Limits: Receive automatic alerts and session breaks after a defined period of continuous play.
• Cooling-Off Periods: Temporarily suspend your Account for a period of your choosing — 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently or long-term exclude yourself from the Platform. Self-exclusion requests are processed promptly and cannot be reversed for a minimum of 6 months.

For additional support, we encourage users to seek assistance from recognised problem gambling support organisations. Players in Malaysia may contact Talian Kasih 15999 for welfare and counselling support services.

Grabet staff are trained to recognise indicators of problem gambling and may proactively reach out to users whose behaviour suggests they may benefit from support. This is a welfare measure, not a restriction. Full details of our responsible gambling programme are available on our Responsible Gambling page.

All content on the Grabet Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, software, and compilations thereof — is the exclusive property of Grabet or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial recreational purposes. This licence does not include the right to:

• Reproduce, distribute, publicly display, or commercially exploit any Platform content without prior written consent from Grabet.
• Modify, adapt, translate, reverse-engineer, disassemble, or create derivative works based on any part of the Platform.
• Frame or mirror any portion of the Platform on another website or application without express written authorisation.

To the fullest extent permitted by applicable law, Grabet, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, the Platform.

Without limiting the foregoing, Grabet does not accept liability for:

• Losses arising from technical failures, connectivity interruptions, server downtime, or force majeure events beyond our reasonable control.
• The accuracy, completeness, or timeliness of third-party odds data, live sports data feeds, or game content supplied by licensed providers.
• Any losses resulting from unauthorised access to your Account where such access resulted from your failure to maintain the confidentiality of your credentials.
• Any gambling losses incurred through normal use of the Platform. Gambling involves inherent financial risk, and you acknowledge and accept this risk by using the Platform.

Nothing in these Terms limits or excludes our liability for fraud, fraudulent misrepresentation, or any other matter for which it would be unlawful to limit or exclude liability.

Grabet reserves the right to suspend, restrict, or permanently close your Account with or without prior notice in the following circumstances:

• Breach or suspected breach of any provision of these Terms.
• Provision of false or unverifiable information during registration or KYC.
• Failure to complete KYC verification within a reasonable period of being requested to do so.
• Engagement in or suspected engagement in any form of fraud, money laundering, or prohibited conduct as defined in Clause 9.
• Receipt of a court order, regulatory instruction, or law enforcement request requiring us to restrict your Account.

You may close your Account at any time by contacting our customer support team at [email protected]. Upon closure, any remaining Account Balance that has cleared all applicable wagering requirements will be returned to you via your nominated payment method within 5–10 business days, subject to KYC completion.

Grabet reserves the right to amend, update, or replace these Terms at any time. Where changes are material — meaning they significantly affect your rights or obligations — we will provide at least 14 days' advance notice via email to your registered address and/or a prominent notice on the Platform.

For non-material amendments (such as corrections to typographical errors, clarifications of existing provisions, or changes required to comply with legal or regulatory obligations), updated Terms will take effect immediately upon publication to the Platform.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must immediately cease use of the Platform and may request Account closure in accordance with Clause 13.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with international gaming law principles applicable to the licensing jurisdiction under which Grabet operates.

In the event of any dispute between you and Grabet, we encourage you to contact our customer support team in the first instance. Our support team will make every reasonable effort to resolve your complaint promptly and fairly. Disputes that cannot be resolved informally may be escalated to our formal complaints procedure by writing to [email protected] with the subject line "Formal Complaint".

Nothing in these Terms affects any statutory rights you may have as a consumer under applicable Malaysian law or the law of your jurisdiction of residence.

If you have any questions, concerns, or formal complaints relating to these Terms and Conditions, please contact the Grabet customer support team through the following channels:

• Live Chat: Available daily from 9am to 2am MYT via the Platform
• Email: [email protected]

Our support team operates in English and aims to respond to all email enquiries within one (1) business day. For urgent account-related matters, live chat is the fastest channel to reach us.